Colorado State University

Posting Detail Information

Working TitleIT Client Support Services Coordinator

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202401013AP

Position TypeAdmin Professional/ Research Professional

Classification TitleProf/Indiv Contrib I

Number of Vacancies

Work Hours/Week40

Proposed Annual Salary Range$55,000 to $63,000 plus comprehensive benefits package. Salary is commensurate with experience and qualifications.

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on07/01/2024

Description of Work Unit

Founded in 1870, Colorado State University is among the nation’s leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.

The College of Agricultural Sciences ( CAS ) is an integral part of the Colorado State University land-grant system. The CAS Dean’s Office is responsible for oversight in fulfilling the land-grant mission in agricultural sciences through teaching, research, community and economic outreach and engagement, in service to and in cooperation with Extension ( CSUE ) and the Agricultural Experiment Station ( AES ). The CAS Dean’s Office serves the college through executive level leadership determined by strategic plan, an oversight of the college’s initiatives in research, academic programs including programmatic curriculum oversight, student affairs including diversity and retention, student success and next destination placement, and student recruiting. The CAS Dean’s office provides central coordination of the college’s internal and external communication efforts, branding, marketing, and publication of materials for promotion. The CAS Dean’s office includes development and large gift cultivation and donor and alumni engagement, as well as information technology and networking services for the entire college. CAS is committed to providing students with high-quality undergraduate and graduate learning experiences in an inclusive and welcoming environment.

Position Summary

The IT Client Support Services Coordinator within the College of Agricultural Sciences and Ag Experiment Station is a 12-month, full-time position. This position will report directly to the Director of Ag IT. Working as a member of the college IT group, this position is the first layer of IT support for the College of Agricultural Sciences faculty, staff, and students, within a local area of Fort Collins campus, campus foothills and experiment stations throughout Colorado.

The successful applicant will have a strong work ethic, a willingness to serve in a broad variety of roles relating to Helpdesk support and be dedicated to the mission of Colorado State University and the College of Agricultural Sciences.

Required Job Qualifications

• Bachelor’s degree from an accredited institution. Additional appropriate experience will substitute for the degree requirement on a year-for-year basis, with a High School Diploma (or GED ).

• Minimum of two years IT Helpdesk support experience.

• Experience and demonstrable skills in the management of Microsoft and MacOS operating systems.

• Excellent customer service and demonstrable ability to effectively handle challenging situation to produce successful outcomes.

• Excellent problem analysis and problem-solving techniques.

• Ability to manage multiple priorities and follow through on projects to completion.

• Excellent verbal and written communication skills.

• A valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date

Preferred Job Qualifications

• Degree(s) Major or Minor in computer sciences or related field

• Experience providing IT service in a higher education setting.

• Experience supporting or managing a computer lab environment.

• Experience with advanced desktop imaging or deployment software and techniques.

• Experience with one or more of the following: Microsoft Teams, SharePoint, System Center Configuration Manager ( SCCM ), VmWare, FreshService, and PaperCut.

• Experience in purchasing hardware and software for end users.

• Demonstrated strong interpersonal skills

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty CategoryUser Endpoint Support & Management

Duty/Responsibility

• As the front-line IT Helpdesk Support representative, provide timely and helpful service to the College’s constituents on a daily basis, leveraging the ticketing system for effective communication and tracking of work orders.

• When in-person support is needed, drive to local satellite office sites, such as ARDEC , Foothills Campus, SPUR , etc.

• Provide IT support for remote workers at the Ag Experiment Stations.

• Act as subject matter expert for the maintenance and support of all technology used by the College’s faculty, staff and student computer labs and delegate support to other specialized IT Staff.

• Oversee the imaging process for the College’s faculty computers, staff computers and student computer lab machines.

• Configure, deploy, and support software used by faculty, staff, and students such as Adobe, Autodesk, Endnote, Microsoft Office, On Screen Takeoff, etc.

• Assist in the ongoing development of the CAS IT group’s overarching strategy, including the recommendation and potential implementation of technologies, services, and systems that can be leveraged to enhance the services offered by the College.

• Partner with the Director of Ag IT and other CAS IT staff to manage and operate systems that support the helpdesk functions, such as: SCCM , Freshservice, Active Directory, Print Server, File Server, License Server. This includes administrating and configuring said systems or making recommendations on needed changes to services they provide based on information gathered and experiences.

• Perform a broad range of IT support activities including hardware, software and minor network troubleshooting.

• Utilize CAS IT’s hardware recommendations and purchase technology for the College’s faculty and staff including, but not limited to, desktop computers, laptop computers, and monitors. Manage the purchasing process and communication with users via the ticketing system.

Percentage Of Time60%

Job Duty CategoryStudent Computer Lab Support & Management

Duty/Responsibility

• Maintain functionality of our 5 student computer labs, including multifunction printers, print supply management, plotter support and supplies, and general computer functionality.

• Responsible for annual lab refresh, including OS reimaging, software installation, and software licensing renewals. This also includes hardware replacements and wire management in computer labs that are ready for complete hardware refreshes.

• Maintain Student VDI environment, including updating Gold Images, software packages, and managing access to VM pool and software via Grouper.

• Partner with Student IT Techs to have computers labs walked twice a week to ensure cleanliness, presentation of labs, and functionality of equipment, including print supply reload.

• Partner with the Director of Ag IT and other CAS IT staff to customize Group Policy to ensure computer labs are operating as expected for performance and security.

• Maintain functionality of the laptop Kiosk checkout system, including performing updates and SCCM check-ins.

Percentage Of Time30%

Job Duty CategoryAudio Video Support

Duty/Responsibility

• Triage technology used in the College’s computer labs, conference rooms, and classrooms and partner with appropriate support/vendors to resolve issues.

• Demonstrate and/or hold trainings on the technology for conference rooms and computer labs.

• Hybrid meeting equipment support.

• Digital Signage display and hardware support.

Percentage Of Time10%

Application Details

Special Instructions to Applicants

Please apply online by July 1, 2024 for full consideration. Complete applications include:

• Cover Letter addressing qualifications per job description

• Resume

• Unofficial academic transcripts

• Contact information for 2 professional references.References will not be contacted without prior notification.

  CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to tyson.claffey@colostate.edu.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Valid Driver’s License

Search Contacttyson.claffey@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested2

Maximum Requested2

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • In your application materials, did you provide evidence of a combination of education and experience to meet this requirement? Bachelor’s degree from an accredited institution. Additional appropriate experience will substitute for the degree requirement on a year-for-year basis, with a High School Diploma (or GED).

• Yes

• No - Disqualifying

• • Do you have a minimum of two years IT Helpdesk support experience?

• Yes

• No - Disqualifying

• Do you have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date?

• Yes

• No

Applicant Documents

Required Documents

• Cover Letter

• Resume

• Unofficial Transcripts

Optional Documents